Job Title: Service Coordinator
Salary: £30,000 · £35,000 (dependent on experience)
Location: Havant, Hampshire (office based)
Ferox Partners are recruiting for a Service Coordinator to join a well-established provider of power solutions, based in Havant. Having experienced extensive growth over the last five years, the business has created this brand new role to support their growing client base and help the company continue to scale. This is a varied, people-centred role at the heart of the business, keeping customers informed, supporting engineers in the field, and helping the wider service team run smoothly day to day.
The Package
- £30,000 – 35,000 base salary, dependent on experience
- 25 days annual leave plus bank holidays
- Employee benefit scheme
- Discounted gym membership
- Free onsite parking
- Pension
- Company socials and more
The Role
You’ll take full ownership of a portfolio of clients as their dedicated point of contact, building trust through consistent, proactive communication. You’ll be the friendly, professional voice of the service desk, scheduling works, supporting engineers, and making sure everything runs like clockwork behind the scenes.
What You’ll Be Doing
- Acting as the initial point of contact for customers and visitors, providing friendly, professional support
- Scheduling service and remedial works, gathering accurate information so engineers can complete jobs effectively
- Providing customers with RAMS and associated paperwork, ensuring documentation is clear, timely, and compliant
- Maintaining accurate records within the CRM, including contact details, contract information, call-out rates, and job notes
- Creating and maintaining contract orders based on customer requirements
- Producing daily and weekly reports to support planning and service delivery
- Ordering parts and raising purchase orders, maintaining positive supplier relationships
- Providing reporting on upcoming jobs and contract activity to help forecast engineer requirements
- Offering customers clear guidance on available services, including accurate quotations for contracts, renewals, and uplifts
- Working collaboratively across departments to ensure seamless, end-to-end service delivery.
What We’re Looking For
- Previous administration and account management experience in a fast-paced, changing environment
- Strong relationship-building abilities with both internal and external stakeholders
- Excellent time management, with the ability to juggle multiple processes, deadlines, and priorities
- Strong written and verbal communication skills
The Person
You’re adaptable and used to rolling with change, with a genuine can-do attitude and a self-motivated, customer-focused approach. You take pride in a high standard of work, with strong attention to detail, and you’re not afraid to roll your sleeves up and get stuck in as part of a close-knit team.
Interested? If this sounds like your next move, apply now or get in touch with Ferox Partners for a confidential conversation.
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