Customer Care Administrator

Pay: Up to £32,000.00 per year

Job description:

Role: Customer Care administrator

Location: Fair Oak, Southampton

Contract: 6 Month (Maternity cover)

Salary: up to £32k base

About:

Ferox Partners are pleased to be partnering with a highly regarded and recognisable name in property development. Known for their fun, vibrant culture and quality homes, they’re now seeking a proactive Customer Care Administrator to join the team on a 6-month maternity cover.

If you’re someone who enjoys solving problems, delivering excellent service, and staying organised in a fast-paced environment, this could be the perfect opportunity.

The Role:

As Customer Care Administrator, you’ll play a key part in supporting homeowners after completion. You’ll be handling enquiries, coordinating remedial works, and keeping everything running smoothly between customers, site teams, and contractors.

What You’ll Do:

• Handling incoming customer queries and complaints via phone and email
• Sending welcome emails and conducting post-completion calls
• Managing a database of customer information and updating weekly reports
• Coordinating inspections and remedial works with site managers and subcontractors
• Ordering materials and liaising with multiple departments
• Providing day-to-day administrative support for the customer care team

What We’re Looking For:

• Previous experience in Customer Care or Customer Service (Construction or Property sector ideal)
• Excellent communication skills, both verbal and written
• Highly organised with strong attention to detail and time management
• Positive attitude, team-focused and always looking to go the extra mile
• Must be able to drive and have access to your own car due to office location

What’s on offer?

• Salary up to £32,000 per year
• Free on-site parking
• Monday to Friday schedule

Our client is looking to interview asap so please reach out to Dids@Ferox-partners.com with your CV or if you have any questions about the role.

Job Types: Full-time, Temporary, Fixed term contract

Benefits:

• Company events
• Free parking

Schedule:

• Monday to Friday

Application question(s):

• Are you confident managing databases, and updating reports in a fast-paced environment?
• Do you have experience working in customer care or customer service? If yes, please describe the nature of your role.
• Have you worked in the property or construction sector before, particularly in a new build or residential development setting?

Work Location: In person